Privacy policy

This Privacy Policy explains how Agenija d.o.o. collects, uses, and protects your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2).

1. Data Controller

Agenija d.o.o.
Borovška cesta 66
4280 Kranjska Gora
E-mail: info@agenia.si

2. What Personal Data We Collect

2.1 Marketing Data (HubSpot)

  • first and last name
  • email address

2.2 Guest Registration Data

Data for guest registration (e.g. name, address, nationality, etc.) is collected and processed by external systems Bentral and/or Intersplet d.o.o., which are connected to the national eTurizem system.

Agenija d.o.o. is not the controller of this data. The controllers are the above-mentioned providers and/or competent public authorities.

3. Purposes of Processing

We process personal data for the following purposes:

  • sending newsletters and offers
  • communication with users
  • compliance with legal obligations (guest registration)

4. Legal Basis

4.1 Consent

Marketing data is processed based on your consent (GDPR Article 6(1)(a)).

Consent is:

  • freely given
  • specific
  • informed
  • unambiguous

You can withdraw your consent at any time.

4.2 Legal Obligation

Guest registration data is processed based on legal obligations (GDPR Article 6(1)(c)).

5. Data Processors

5.1 HubSpot

We use HubSpot (HubSpot Inc., USA) for contact management and marketing purposes.

  • purpose: marketing and communication
  • legal basis: consent
  • data transfers: may occur to the USA

Transfers are carried out based on Standard Contractual Clauses (SCC).

5.2 Bentral / Intersplet d.o.o.

These providers operate the guest registration system and process data in accordance with applicable laws and their own privacy policies.

6. Data Sharing

We do not sell personal data.

Data may be shared with:

  • contractual processors
  • public authorities where required by law

7. Transfers to Third Countries

When using tools such as HubSpot, personal data may be transferred to third countries (e.g. the USA).

In such cases, appropriate safeguards (SCC) are applied.

8. Data Retention

  • marketing information: until cancellation
  • zakonski podatki: skladno z zakonodajo

9. Data Subject Rights

You have the following rights:

  • access to personal data
  • rectification
  • erasure
  • restriction of processing
  • data portability
  • objection
  • withdrawal of consent

Requests can be sent to: info@agenia.si

10. Right to Lodge a Complaint

If you believe your data is processed unlawfully, you may lodge a complaint with:

Information Commissioner of the Republic of Slovenia
www.ip-rs.si

11. Data Security

We implement appropriate technical and organizational measures to protect personal data.

12. Cookies

Cookies are small text files stored on your device when visiting a website. They are used to ensure website functionality, improve user experience, and analyze website usage.

12.1 Types of Cookies

a) Necessary cookies

These cookies are essential for the basic functioning of the website and cannot be disabled.

b) Analytical cookies

Used to analyze website traffic and improve user experience. These cookies are used only based on your consent.

c) Marketing cookies

Used for displaying relevant advertisements and collecting data for marketing purposes (e.g. via HubSpot). These cookies are used only based on your consent.

12.2 Legal Basis

Necessary cookies are processed based on legitimate interest.

Analytical and marketing cookies are used only based on your consent, which you can withdraw at any time.

12.3 Cookie Management

On your first visit, you can:

  • accept all cookies
  • reject non-essential cookies
  • choose specific categories

You can change or withdraw your consent at any time via cookie settings or your browser.

12.4 Cookies We Use

IssuerCookie NameDurationPurposeType
BentralPHPSESSIDseja (do zaprtja brskalnika)delovanje rezervacijskega sistemanujni
agenia.sicookie_notice_accepted1 mesecshranjevanje izbire glede piškotkovnujni

12.5 Third-Party Cookies

The website may also use cookies from third-party providers:

  • HubSpot – marketing and user interaction tracking
  • Bentral / Intersplet – reservation system

These providers process data in accordance with their own privacy policies.

12.6 Data Transfers

When using tools such as HubSpot, data may be transferred to third countries (e.g. USA) with appropriate safeguards (SCC).

12.7 Disabling Cookies

Most browsers allow you to control cookies, including blocking or deleting them.

Disabling cookies may affect website functionality.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

24/7 guest support

We are always available for our guests.

A dedicated team

Our team provides thorough cleaning, fresh bed linen and the basic supply of toiletries.

Effective marketing and a reasonable pricing policy

We follow the tourists’ needs, new trends in advertising and update the apartments’ profiles daily.

Stress-free renting

Our approach to property management gives you more spare time and better profit.

Be present

We are present everywhere that guests are searching and booking

Your property will be found on platforms such as Airbnb, Expedia and Booking.com. We also work with foreign travel agencies from the Czech Republic, the Netherlands and Israel.

Cleaning service

High hygiene standards

All our apartments are cleaned and prepared according to the same system. There are always two members of our team who are simultaneously responsible for cleaning each apartment. We have a steady team of attendants who know the apartments well. The washing of linen and towels is done by a professional laundry service.

On-site guest assistance

Quick and effective on-site problem solving

Should our guests require assistance, we are always available.

Agenia is a unique, versatile vacation property management company with a professional team led by Nina and Jaka. Agenia takes great care of guests and provides extensive assistance to owners, including maintenance work on the property. They deal with potential problems proactively by anticipating them in advance and offering solutions at the same time. Because they possess a high level of responsibility, they can be relied on in all circumstances. They pay attention to the smallest details and thus do not overlook any task, including administration and tax obligations. The company is run by people with enthusiasm and passion for tourism, who strive to provide guests with the best possible experience and owners a peaceful night's sleep.
MIKLOS BENZZE
MIKLOS BENZZE
I own a few properties in Bled. I have been in business with Agenija d.o.o. for many years because they are reliable, conscientious, precise, friendly to guests and, as a result, manage to successfully market my properties for tourism purposes. I would recommend them to anyone who does not have enough time and is not qualified to rent properties to tourists. I look forward to further cooperation.
KLEMEN JENKO
KLEMEN JENKO
We have been working with Nina and Jaka for more than 10 years. I met them as a young couple who were embarking on a new entrepreneurial journey. They were driven, full of energy and new ideas, fast, efficient, always responsive and available. And throughout the years of our cooperation, this approach remains the same. During this time, they also started a family and expanded their team. Agenia has certainly become a recognizable, reliable and credible brand for letting and renting holiday apartments in Kranjska Gora. I wish them many more successes and satisfied guests!
MELITA ZUPANČIČ
MELITA ZUPANČIČ
We have been working with the Agenia agency for more than a year, and for the first time in my more than ten years of tourism, I am satisfied and carefree. Their calls are always concise, goal-oriented, and they take care of the infrastructure as if it were their own. Cooperation with them has increased turnover and return on invested capital, which fills us with the desire that this cooperation will last for years.
MILOŠ STRLE
MILOŠ STRLE
I have been working with the Agenia agency for more than 3 years and I am delighted with our cooperation. Their professionalism, promptness, high-quality service, and yet the warm, genuine and relaxed relationship they build with their clients... I can say that working with the Agenia agency is probably one of my best business decisions.
SASA POTOČNIK
SASA POTOČNIK
FREQUENTLY ASKED QUESTIONS

Questions and answers

Agenia manages comprehensive property takeover and management, including cleaning, only in the areas of Kranjska Gora and Bled and their vicinity.

For assistance with property rentals throughout Slovenia, please review the following packages, number 1 and 2.

Send us the real estate information through our webpage. We will let you know within 24 hours if your property is compatible with what we offer. If so, we will then request a more thorough meeting to take place with you at your property.

Agenia will secure all documentation necessary for renting, set up the sales channels, provide bookkeeping and submit the guests’ information for tourist tax calculations. It will also be at your guests’ disposal 24/7. Agenia will also handle all cleaning, laundry deliveries and the preparation of the apartment for renting.

You can stay at your property as much as you like, but do keep in mind that the more you personally use the property, and thus close it to potential guests, the fewer sales you are likely to have.

Agenija d.o.o. charges 33% of every reservation. This cost includes issuing invoices, guest check-ins, tourist tax reports, managing monthly statistics, usage and laundry of linens/towels, final cleaning after check-outs and communication with guests.

Our contract comes with a cancellation notice of 1 month. The owner must accept and fulfil all reservations booked prior to the cancellation notice.

Your property can be rented by anyone who books through our webpage, sales channels or via email.

Invoices are issued by Agenia.

At Agenia we accept properties that suit our demands. The important thing is that the property is well maintained and in a good location.

Agenia always takes care of cleaning, even when the owner of the property stays in their accommodation.

Our properties are normally rented between 150-200 days per year.

Low-seasons don’t bring as much profit but from a sales perspective it is essential that the accommodation stays open.

Complete the form and we will contact you as soon as possible.

Do you want to rent out a property but don't know where to start?

Based on more than 10 years of experience in managing properties for tourism, we can assist you in establishing or managing a system for profitable property rentals. Take a look at our package offers.

PACKAGE 1

Establishment of a property rental system

Initial documentation:

  • Introductory presentation of the activity (terms of rental, legislation, accounting)
  • Establishment of sales channels
  • Setting up a channel manager
  • Categorization of the property
  • Registration of accommodation facility - RNO - Ajpes
  • Establishment of a contactless guest reception system
  • Assistance and consultation - 2 hours 

Owner's responsibilities

  • Managing reservations and renting out your property
  • Cleaning the property and maintaining its tidiness
  • Interventions (power outages, TV and internet interface issues, minor repairs)
  • Maintenance and property repairs

PACKAGE 2

Management of a property rental system

Initial documentation:

  • Establishment of sales channels
  • Setting up a channel manager
  • Categorization of the property
  • Registration of accommodation facility - RNO - Ajpes
  • Establishment of a contactless guest reception system

Reservations:

  • Reservations and sales channel management
  • Issuing tax-certified invoices
  • Guest check-in
  • Payment of tourist tax
  • Monthly submission of statistics
  • Communication with guests
  • Communication with cleaning service
  • Communication with the owner/caretaker regarding potential property interventions and repairs

Owner's responsibilities:

  • Cleaning the property and maintaining its tidiness
  • Interventions (power outages, TV and internet interface issues, minor repairs)
  • Maintenance and property repairs

PACKAGE 3

Comprehensive property management and maintenance

Initial documentation:

  • Establishment of sales channels
  • Setting up a channel manager
  • Categorization of the property
  • Registration of accommodation facility - RNO - Ajpes
  • Establishment of a contactless guest reception system

Reservations:

  • Reservations and sales channel management
  • Issuing tax-certified invoices
  • Guest check-in
  • Payment of tourist tax
  • Monthly submission of statistics
  • Communication with guests
  • Cleaning the property after guest check-out
  • Use of our linens and towels
  • Interventions (power outages, TV and internet interface issues, minor repairs)
  • Maintenance and property repairs

Do you need our services? Contact us!

Request a quote

Agenija, activity of hotels and other accommodation establishments, d.o.o.

General terms and conditions

Privacy policy and cookies

Address

Borovška cesta 66

4280 Kranjska Gora

Slovenia

Get in touch

 +386 (0)31 502 181

info@agenia.si

Every weekday between 8:00 and 16:00

Agenija, d.o.o.

Tax number: 49890816

Parent number: 3790703000 

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