Privacy policy
This Privacy Policy explains how Agenija d.o.o. collects, uses, and protects your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2).
1. Data Controller
Agenija d.o.o.
Borovška cesta 66
4280 Kranjska Gora
E-mail: info@agenia.si
2. What Personal Data We Collect
2.1 Marketing Data (HubSpot)
- first and last name
- email address
2.2 Guest Registration Data
Data for guest registration (e.g. name, address, nationality, etc.) is collected and processed by external systems Bentral and/or Intersplet d.o.o., which are connected to the national eTurizem system.
Agenija d.o.o. is not the controller of this data. The controllers are the above-mentioned providers and/or competent public authorities.
3. Purposes of Processing
We process personal data for the following purposes:
- sending newsletters and offers
- communication with users
- compliance with legal obligations (guest registration)
4. Legal Basis
4.1 Consent
Marketing data is processed based on your consent (GDPR Article 6(1)(a)).
Consent is:
- freely given
- specific
- informed
- unambiguous
You can withdraw your consent at any time.
4.2 Legal Obligation
Guest registration data is processed based on legal obligations (GDPR Article 6(1)(c)).
5. Data Processors
5.1 HubSpot
We use HubSpot (HubSpot Inc., USA) for contact management and marketing purposes.
- purpose: marketing and communication
- legal basis: consent
- data transfers: may occur to the USA
Transfers are carried out based on Standard Contractual Clauses (SCC).
5.2 Bentral / Intersplet d.o.o.
These providers operate the guest registration system and process data in accordance with applicable laws and their own privacy policies.
6. Data Sharing
We do not sell personal data.
Data may be shared with:
- contractual processors
- public authorities where required by law
7. Transfers to Third Countries
When using tools such as HubSpot, personal data may be transferred to third countries (e.g. the USA).
In such cases, appropriate safeguards (SCC) are applied.
8. Data Retention
- marketing information: until cancellation
- zakonski podatki: skladno z zakonodajo
9. Data Subject Rights
You have the following rights:
- access to personal data
- rectification
- erasure
- restriction of processing
- data portability
- objection
- withdrawal of consent
Requests can be sent to: info@agenia.si
10. Right to Lodge a Complaint
If you believe your data is processed unlawfully, you may lodge a complaint with:
Information Commissioner of the Republic of Slovenia
www.ip-rs.si
11. Data Security
We implement appropriate technical and organizational measures to protect personal data.
12. Cookies
Cookies are small text files stored on your device when visiting a website. They are used to ensure website functionality, improve user experience, and analyze website usage.
12.1 Types of Cookies
a) Necessary cookies
These cookies are essential for the basic functioning of the website and cannot be disabled.
b) Analytical cookies
Used to analyze website traffic and improve user experience. These cookies are used only based on your consent.
c) Marketing cookies
Used for displaying relevant advertisements and collecting data for marketing purposes (e.g. via HubSpot). These cookies are used only based on your consent.
12.2 Legal Basis
Necessary cookies are processed based on legitimate interest.
Analytical and marketing cookies are used only based on your consent, which you can withdraw at any time.
12.3 Cookie Management
On your first visit, you can:
- accept all cookies
- reject non-essential cookies
- choose specific categories
You can change or withdraw your consent at any time via cookie settings or your browser.
12.4 Cookies We Use
| Issuer | Cookie Name | Duration | Purpose | Type |
|---|---|---|---|---|
| Bentral | PHPSESSID | seja (do zaprtja brskalnika) | delovanje rezervacijskega sistema | nujni |
| agenia.si | cookie_notice_accepted | 1 mesec | shranjevanje izbire glede piškotkov | nujni |
12.5 Third-Party Cookies
The website may also use cookies from third-party providers:
- HubSpot – marketing and user interaction tracking
- Bentral / Intersplet – reservation system
These providers process data in accordance with their own privacy policies.
12.6 Data Transfers
When using tools such as HubSpot, data may be transferred to third countries (e.g. USA) with appropriate safeguards (SCC).
12.7 Disabling Cookies
Most browsers allow you to control cookies, including blocking or deleting them.
Disabling cookies may affect website functionality.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The current version is always available on this page.
